Resources
Product Questions? |
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Do you have 0mg nicotine e-liquids available? |
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Do All Devices include Batteries? |
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Can you let me know if a product is back in stock? |
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I placed an order. When will it ship? Orders will be shipped within 72 hours of placement, with the majority leaving our facility within 24 hours. Tracking emails will be sent automatically. If your order is placed on the weekend then it will be processed on Monday. Most orders placed Monday – Friday during business hours will be processed in the order they are received the same day they are placed. Once processed orders will be shipped. |
How many days does shipping take?Depending on your location; shipping your order takes within 1 – 5 business days. However, this is just an estimate. Please be aware that depending on your location shipment may take longer than the 1 – 5 day estimate. Please check your packages tracing number for the most up to date information or call our customer service representatives Monday – Friday between 9:30 AM – 4:30 PM CST. |
My package is late. Is it lost?The majority of our packages are delivered without any issues. However, just like with any delivery system, there is occasionally a delay or lost. Because package shipment time is an estimate we may not be able to immediately consider your package lost. We may ask a few more questions or ask that you allow more time for the shipment to arrive. |
Can I pay extra for faster shipping?No. In order to keep shipping costs low for the customer we do not offer expedited shipping at this time. |
My tracking number isn’t updating properly?If you tracking number show incorrect information or isn’t updating properly it can be frustrating. We pride ourselves on accuracy and customer service, however, automated tracking notifications sometimes glitch. In some cases direct package tracking may not be available from the carrier. Please be aware that we see the same information that you do. If you have any further questions call our customer service representatives Monday – Friday between 9:30 AM – 4:30 PM CST. |
How do I check my tracking number?Tracking numbers are sent to the email provided on the order. Simply follow the link in the email to see your shipments status. You can also Log into your account and click the order number, you will find the tracking number under shipment. |
Do you ship internationally?No. To keep customer shipping rates low we do not currently ship outside of the United States. |
Can I speak to a representative about an order?Yes. We are able to address any questions or concerns you may have during business hours Monday – Friday from 9:30 AM – 4:30 CST. 405 – 942 – 2424 |
Why am I am not being allowed to ship my order?We proudly offer a wide variety of products on our website. However, certain items are restricted and cannot be shipped to specific states. We strictly adhere to all regulatory guidelines governing the sale of our products. If you are unable to set up shipping at checkout it is usually because something in your cart is prohibited in your state or zip code. If you feel that you have received this message at checkout in error please contact a customer service representative during business hours Monday – Friday from 9:30 AM – 4:30 CST. 405 – 942 – 2424 |
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Missing or Damaged Package? Contact Us – We’ve Got You Covered! If your package is missing or damaged, please reach out to us directly. We'll quickly resolve the issue and reship your order within 2 business days. Do not file a claim with the shipping carrier—we’ll handle everything from our side to ensure you're taken care of. Contact a customer service representative during business hours Monday – Friday from 9:30 AM – 4:30 CST. 405 – 942 – 2424 |
How do I use a coupon code?
EXMPLE10
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How do I set up a wholesale account?Wholesale accounts require the completion of the PACT ACT Form. Once you have completed this for please contact one of our customer service representatives. They will help you complete the process. Please contact us during business hours Monday – Friday from 9:30 AM – 4:30 CST. 405 – 942 – 2424 |
What Products are not returnable?For information on returns please check our return policies Click Here |
Can I cancel my order?We do have a limited timeframe during which we can attempt to cancel orders BEFORE they enter processing with our shipping department. Orders Are Processed Monday - Friday 9:30 - 3:00 PM CST. Most orders are processed the same day. Orders placed on weekend or holidays will be processed in the order received the next day that our business is open. Once an order has entered the processing stage for shipment, it cannot be canceled or refunded. For any questions or concerns contact sales@1stopvapor.com |
Can I change my order?We do have a limited timeframe during which we can attempt to change orders Before they enter processing with our shipping department. Orders Are Processed Monday - Friday 9:30 - 3:00 PM CST. Most orders are processed the same day. Orders placed on weekend or holidays will be processed in the order received the next day that our business is open. Please Note: This is not guaranteed and is done on a case by case basis |
What happens if something I order turns out to be out of stock?If something in your order is out of stock, one of our customer service representatives will contact you via email or text to discuss if you would like to substitute the product for another or receive a refund for that item. |
Is there a minimum order quantity or amount?No. We never require a minimum purchase. Order only what you need. Standard Shipping Rates Apply |
Do you have 0 nic e-liquids available?Yes. Click Here to see e-liquids filtered by 0 nic |
Do All Devices include Batteries?No. Only devices with an internal non removable battery have batteries included. Any device which requires external batteries or has a removable battery will not have batteries included. |
Can you let me know if a product is back in stock?Yes. If you go to a single item’s product page you can add your email address and click notify me to receive an email when that particular product is back in stock.
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